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Store Policy

Store Policies

Thank you for reviewing our store policies – if you have any questions, please contact us at info@usapoli.com.

 

Shipping Policy

We charge $ 4.95 to ship each item in the United States and $ 1.50 more for each added item.  Orders are shipped first class mail via the USPS. Orders are normally shipped within 3 days. If you order on Friday, your order will ship the following Monday.

All International orders are charged a flat rate of $10 for one one item. $ 2 is added for each additional item.

 

Security

All of our payments are processed through PayPal. Their security features are top of the line. You can read more about that here.

 

Order By Phone

If you prefer, we’d be happy to take your order by phone. Call 562-331-5490.

Our ordering hours are 9:00 a.m. to 4:00 p.m. Pacific Time.

 

Our Return/Exchange Policy

You satisfaction is our top priority! If you aren’t completely satisfied with each product you purchase from us and would like a refund, please follow one of the two steps below:

If you made your purchase through our website, please contact us with details on the reason for your return. You will then receive instructions on how to return your product. If your order arrives damaged, please let us know! We’ll just need an image from you for our files, and then we will gladly send you out a replacement, or refund your money.

Replacement parts for the spouts or dust cover are available for one time free. We charge $4 for domestic shipping. International shipping will be $6.00.

Unopened items in new condition may be returned within 14 days of receipt for a full refund of the item purchase price. Please note that shipping charges are non-refundable unless the return is a result of our error. A tracking number is required for all returns.  We will credit a refund within 7 days after receiving the item.

To maintain product integrity, we cannot accept returns after the 14 days.

 

Privacy Policy

We respect your privacy and will never give out any information that you provide us!

We are dedicated to providing you with the most secure and user friendly website experience. In choosing to provide us with your information by email, newsletter signup, or when placing an order, you are consenting to having that information stored and potentially used in email notifications of important changes to our site, or with any information that specifically pertains to an order that you have placed, or inquiry that you have sent.

If you wish to not receive such notifications, please indicate that when registering or modifying your account. If you have any questions, comments, or concerns about our privacy & security practices, please email us at info@usapoli.com.

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